Customer Interactions (Second Edition)
Price: € 69.95 (EUR)
Add to Cart
Have a question about this course? Call (+1) 469 364 7962.
Course Description
In this course, you will identify the elements of providing excellent customer care and how these elements impact a company''s bottom line. You will also discuss the various types of customers, view trends in customer service, and recognize when an interaction reaches the critical point.
Back to Top
More Information
| Language | English |
| Content Length | 0.70 hours |
| Duration of Access | 12 weeks |
| Instructor | Self Study |
| Vendor | Element K |
| Course Certification | 12 weeks |
| Prerequisites/Audience | Hardware and Software Required: Browser Firefox 1.x Browser Other: Safari 1.x Browser Microsoft Internet Explorer 6.0 Operating SYSTEM MacOS X 10.3.x Operating SYSTEM MS-Windows XP, 2000, OR 2003 server Flash Player 8 Pentium III WITH 500 MHz 128MB RAM 256K connection (broadband recommended) |
| Requirements/Materials Included | This course covers the value of the customer and the importance of successful customer interactions. |
Price: € 69.95 (EUR)
Add to Cart