The eLearning Center for the eLearning Centre

This course is intended for entry-level managers who want to deal professionally and productively with the inevitable conflicts that arise in business situations. Conflict occurs in every work environment, so a strong manager knows how to exploit the opportunity for growth that conflicts create, while avoiding the danger to teams and relationships that conflict can pose. In this course, you will learn how to recognize, analyze, and resolve conflicts. First you''ll learn how to assess the climate in conflict situations, and how to identify factors that contribute to the conflict as well as determining your own role in resolving the situation. Next, you'll see how to intervene productively to neutralize negativity and define the problem to resolve. Finally, you'll learn how to negotiate and implement a resolution that benefits all parties. With this kind of skilled conflict intervention, your organization can reap the positive benefits of conflicts by developing better communication, creative business solutions, and stronger team commitments.