The eLearning Center for the eLearning Centre

Most people's jobs include working with a lot of people who are coworkers from across the company (or even from other companies). Many times, doing your job properly depends upon other people doing the things or having the information you need. How can you persuade, influence, and inform other people in ways that will make things happen? This series will talk about how to spark action and motivation from others, especially ones who are not in a direct line of command with you.

1. Elements of Powerful Communication
Time: 1 hours
This course covers basic communication skills and focuses on persuasive communication. More specifically, it covers the interaction of the three basic elements of communication: the communicator, the audience, and the subject.
Objectives

• Identify the three basic elements of communication
• Use the communication triangle
• Define types of communication and points-of-view
• Generate a measurable goal statement
• Create a detailed portrait of your audience
• Analyze your audience

Topics

• Communication basics
• Persuasive communication

2. Persuasive Appeals
Time: 1 hours
This course covers constructing a persuasive communication using an emotional, character, or logical appeal. More specifically, it covers constructing an emotional appeal to alter your audience's feelings, developing a character appeal through credentials, performance, excellence, and principles, as well as creating a logical appeal using a major premise, minor premise, and conclusion.
Objectives

• Describe the three types of persuasive appeals
• Construct an emotional, character, or logical appeal
• Determine when each appeal type is most appropriate

Topics

• Emotional appeals
• Character appeals
• Logical appeals

3. Modes of Persuasion
Time: 1 hours
This course covers two different modes of persuasion: face-to-face and written communication. More specifically, it covers how to plan and deliver persuasive communications in person and in writing. It also covers when each mode of persuasion is most appropriate.
Objectives

• Identify key elements of face-to-face and written persuasive communication
• Use the LANCC method for persuasive face-to-face communication
• List pros and cons of both forms of persuasive communication
• Describe different types of persuasive written communication
• Compose a persuasive written document

Topics

• Persuasive face-to-face communication
• Persuasive writing

4. Active Listening
Time: 2 hours
This course covers basic listening skills and focuses on active listening. More specifically, it covers the ways effective listeners prepare for active listening exchanges and the behaviors they exhibit while listening.
Objectives

• Describe the different ways people listen
• Define active listening
• Identify and respond to physical barriers and personal filters that impair active listening
• Describe the traits and practices of active listening

Topics

• Types of listening
• Preparing for active listening
• Listening actively

5. Resolving Conflict
Time: 2 hours
This course covers the basic types of and responses to workplace conflict and discusses general guidelines for integrating conflict resolution into the culture of organizations.
Objectives

• Differentiate internal and external conflict
• Describe common types of external conflict in the workplace
• Identify instinctive responses to conflict
• Identify strategic responses to conflict
• Identify guidelines for developing a conflict resolution process
• List the benefits of an established conflict resolution process

Topics

• Understanding conflict
• Responding to conflict
• Resolving conflict constructively

6. Negotiation
Time: 2 hours
This course covers communication skills and focuses on negotiation. More specifically, it covers the ways that negotiation is both an art and a science, the qualities of assertive negotiators, and the steps of the negotiation process.
Objectives

• Identify ways that negotiation is like a science
• Identify ways that negotiation is like a form of art
• Identify common traits embodied by assertive negotiators
• Identify the steps of the negotiation process

Topics

• Understanding negotiation
• Negotiating assertively
• The negotiation process